FAQ

questions

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  • Are CLABIT products entirely made in Italy?

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    Yes, all our products are entirely and proudly made in Italy.

  • How can I contact the CLABIT Customer Service?

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    CLABIT will be happy to answer any question you may have! Please do not include any sensitive personal details or credit card information in your message. Your personal security is very important to us. Complete the form in the page CONTACT US.

  • Do I need to create an account with CLABIT?

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    It is necessary to create an account in order to make a purchase with us. The account registration is always free and secure. Users must register in a truthful and complete manner by providing all the required data in the relevant registration form. Please refer to the clabit.it’s TERMS AND CONDITIONS for more information.

  • What payment methods does CLABIT accept?

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    CLABIT will make every effort to give the Customer peace of mind when shopping online. CLABIT accepts the following payment methods:

    - PAYPAL: you can pay by your credit/prepaid card or your PayPal account; (Visit website for more information PayPal)

    - BANK TRANSFER: you can pay by bank transfer. In order to ensure your online purchases CLABIT uses the Sofort Banking system, an easy and secure international payment procedure. The bank transfers are fast and direct. The procedure does not delay the dispatch of your order. (Visit website for more information SOFORT)

    Please refer to the clabit.it’s TERMS AND CONDITIONS for more information.

  • Is the international delivery available?

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    Yes, the international delivery is available on all CLABIT products. Please refer to the clabit.it’s DELIVERY POLICY for more information.

  • How much does the delivery cost?

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    The delivery costs are worked out according to the carrier service, product’s size and weight, the shipping destination. Please refer to the clabit.it’s DELIVERY POLICY for more information.

  • How long will delivery take?

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    The estimated delivery times vary according to the delivery service chosen and the destination. Please refer to the clabit.it’s DELIVERY POLICY for more information.

  • Can I return my order?

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    Yes, the Customers have always the right to return products by 14 days. The Customer cannot exercise the withdrawal right in case of a custom product or made to the Customer specific requirements. Please refer to the clabit.it’s TERMS AND CONDITIONS for more information.

  • Are the CLABIT products subject to import duties and taxes?

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    If you order goods from CLABIT for delivery outside Italy, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please contact your local Customs Office for further information before placing your order. Please refer to the clabit.it’s TERMS AND CONDITIONS for more information.